Talk about your clients by name - without texting or email.
Care happens across shifts. A dressing schedule changes on Tuesday morning and the weekend caregiver needs to know. Right now that message goes out as a group text, a sticky note, or a personal email - and the moment a client's name is in it, it is somewhere it should not be.
Secure Messaging keeps those conversations inside careplans.com, alongside the records they refer to. Staff can name a client, link the conversation to that client's chart, and know the whole exchange stays with the people who need it.
Messages never leave careplans.com and are readable only by the people in the conversation - so staff can be specific instead of writing around who they mean.
Tag a conversation with a client and it carries their name from then on. No more guessing which resident a three-week-old message was about.
Everyone included sees the whole exchange, replies and all - so the answer does not end up in one person's phone.
An inbox your staff will recognise
Unread conversations are unmistakable. Client tags, message counts, and folders for the things worth keeping.
On a phone, too
The same inbox on the device most of your caregivers actually carry.
A conversation tied to a client
The client's name sits at the top of the thread. Anyone reading it later knows exactly who it concerns.
Sending takes seconds
Choose who should see it, link the client, write the message. Nothing to configure.
Staff can choose to be emailed when a message arrives. That email says only that something is waiting, with a link to sign in.
It never contains the subject, the message, or a client's name - so nothing sensitive ends up sitting in a personal inbox, on a phone lock screen, or in a mailbox shared by the whole office.
The same inbox is a direct line to careplans.com. Staff can ask a question about the software without leaving the page they are working on, and the conversation stays private to them - not visible to the rest of the account.
Secure Messaging is included with the EHR - there is nothing extra to buy or set up.
We are happy to walk you through how it works and whether it is a good fit for your facility.